Conditions of Use

Charles Smith & Reddish Ltd TERMS AND CONDITIONS OF SALE

IMPORTANT – PLEASE READ BEFORE PLACING AN ORDER

IF YOU PURCHASE GOODS USING THIS SITE YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS OF SALE.

DEFINITIONS AND INTERPRETATION

In these terms and conditions:-

"Charles Smith & Reddish Ltd." means Charles Smith & Reddish Ltd, any connected organisation that actually supplies goods ordered by you and any successor to the business of Charles Smith & Reddish Ltd;

"working day" means every day of a calendar year apart from weekends and statutory and public holidays;

"us" means Charles Smith & Reddish Ltd  and you together; and "you" and "your" means the person ordering goods under these terms and conditions.

THE CONTRACT BETWEEN US

  1. csronline.co.uk is the retail on-line sales division of Charles Smith & Reddish Ltd.

  2. These conditions shall apply to all contracts for the sale of goods by Charles Smith & Reddish Ltd concluded via the Charles Smith & Reddish Ltd web site to the exclusion of all other terms and conditions, including any terms supplied by you at any time.

  3. Any order placed by you in response to the material set out on the Charles Smith & Reddish Ltd web site shall constitute an offer by you to purchase goods from Charles Smith & Reddish Ltd, which Charles Smith & Reddish Ltd. shall be free to accept or reject.

  4. Charles Smith & Reddish Ltd must receive payment by credit card of the whole of the price for the goods (plus the amount of the delivery charges and any relevant taxes or duties which Charles Smith & Reddish Ltd is obliged to collect) that you order before your order can be accepted. Once full payment has been received and Charles Smith & Reddish Ltd has determined that it shall meet your order, Charles Smith & Reddish Ltd will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Charles Smith & Reddish Ltd’s acceptance of your order evidenced by receipt at your email address of Charles Smith & Reddish Ltd’s email brings into existence a legally binding contract between us.

PRICE

  1. The prices payable for goods that you order (net of delivery and insurance costs and any applicable sales, export or import taxes, for which you must pay in addition) are the prices displayed on our Charles Smith & Reddish Ltd web site at the time you place an order as confirmed by Charles Smith & Reddish Ltd’s acceptance e-mail. In the case of any difference between the prices set out on our Charles Smith & Reddish Ltd web site and Charles Smith & Reddish Ltd’s acceptance email, the prices set out in the email shall apply.

  2. Charles Smith & Reddish Ltd reserves the right at any time to revise its prices without notice.

  3. You will be required to pay extra for delivery and insurance (and any taxes or duties if applicable).

  4. It might not be possible for Charles Smith & Reddish Ltd to deliver to some locations in which case Charles Smith & Reddish Ltd shall be entitled to decline the order.

WITHDRAWAL BY YOU FROM THE CONTRACT

  1. You may withdraw your order for goods at any time up to the end of the seventh working day after the date of receipt by you of the goods provided you have not altered or damaged the goods in any way, or, in the case of videos or computer software, unsealed them from their shrink-wrap or cellophane packaging. You do not need to give Charles Smith & Reddish Ltd any reason for withdrawing your order nor will you have to pay any penalty.

  2. The only circumstances in which you cannot withdraw your order are where you have altered or damaged the goods which you have already received (or the ones in relation to which you want to withdraw your order) or, in the case of videos or computer software, unsealed them as described in condition 4.1 above or where you have failed to notify Charles Smith & Reddish Ltd of your wish to withdraw within seven working days of your receipt of the goods.

  3. To withdraw your order in accordance with condition 4.1 above you must notify Charles Smith & Reddish Ltd via e-mail at sales@csronline.co.uk and where the goods have already been dispatched, Charles Smith & Reddish Ltd will agree with you a method and price for the return of the unwanted goods to Charles Smith & Reddish Ltd. 

  4. If you have received the goods before you withdraw your order then, unless you have lost your right to withdraw because you have altered or damaged them in any way, or, in the case of videos or computer software, unsealed them as described in condition 4.1 above or failed to notify Charles Smith & Reddish Ltd within seven working days of your receipt of the goods of your wish to withdraw, you must send the relevant goods back to Charles Smith & Reddish Ltd’s nominated return address at your own cost and risk. If you withdraw your order before you receive the goods but Charles Smith & Reddish Ltd has already processed the goods for delivery, when you receive the goods, you must not unpack, alter or damage the goods and you must send the goods back to Charles Smith & Reddish Ltd’s nominated return address at your own cost and risk as soon as possible.

  5. Once you have notified Charles Smith & Reddish Ltd that you are withdrawing your order, and provided that the goods in question are returned by you and received by Charles Smith & Reddish Ltd in the condition they were in when delivered to you, any sum debited by Charles Smith & Reddish Ltd from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order together with the agreed costs of the return of the goods to Charles Smith & Reddish Ltd.

NON-FULFILMENT OF YOUR ORDER

If Charles Smith & Reddish Ltd has insufficient stock to deliver the goods ordered by you, or for any other reason does not accept your order, any sum debited by Charles Smith & Reddish Ltd from your credit card will be re-credited to your account and Charles Smith & Reddish Ltd will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Re-credit of the amount debited from your credit card shall be the only payment due by Charles Smith & Reddish Ltd to you where an order is not accepted or goods cannot be delivered to you. Charles Smith & Reddish Ltd shall not be liable to pay any additional compensation for losses or damages of any kind incurred by you as a result of non-fulfilment of your order (including, without limitation, lost profits, loss of enjoyment, and direct, indirect, consequential, or special losses of any kind), whether or not you have notified Charles Smith & Reddish Ltd of the possibility of such losses.

DELIVERY OF GOODS TO YOU

  1. If your order is accepted, Charles Smith & Reddish Ltd will deliver the goods ordered by you to the address you give Charles Smith & Reddish Ltd for delivery at the time you place your order. Subject to availability, Charles Smith & Reddish Ltd will endeavour to provide that goods are delivered within 30 days from the date of Charles Smith & Reddish Ltd’s acceptance e-mail to you.

  2. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and Charles Smith & Reddish Ltd will not be liable for their loss, damage or destruction.

PRODUCT WARRANTIES AND GUARANTEES

Save as provided by law, the only warranties and representations relating to the goods given to you by Charles Smith & Reddish Ltd are those set out in the written documentation (if any) supplied with the goods in question.

LIABILITY

  1. If the goods Charles Smith & Reddish Ltd delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Charles Smith & Reddish Ltd shall have no liability to you unless you notify Charles Smith & Reddish Ltd by e-mail at sales@csronline.co.uk of the problem within ten working days of the delivery of the goods in question.

  2. If you do not receive the goods ordered by you within 30 days of the date on which you ordered them, Charles Smith & Reddish Ltd shall have no liability to you unless you notify Charles Smith & Reddish Ltd by e-mail at sales@csronline.co.uk of thef problem within 40 days of the date on which you ordered the goods.

  3. If you notify a problem to Charles Smith & Reddish Ltd under this condition, Charles Smith & Reddish Ltd’s only obligation will be, at its option:- 

    • to make good any shortage or non-delivery;

    • to replace or repair any goods that are damaged or defective; or

    • to refund to you the amount paid by you for the goods in question together with any agreed costs incurred by you in returning any incorrect, defective or damaged goods if so agreed to Charles Smith & Reddish Ltd’s nominated return address.

  4. Subject to condition 8.5 below, Charles Smith & Reddish Ltd will not be liable to you for any direct or indirect or consequential or special loss or damage (including without limitation, any loss of profits) arising out of any problem you notify to Charles Smith & Reddish Ltd under this condition and Charles Smith & Reddish Ltd shall have no liability to pay any money to you by way of compensation other than, where applicable, to refund to you the amount paid by you for the goods in question and any agreed return delivery charges as set out in paragraph 8.3.3 above.

  5. Nothing in this condition is, however, intended to limit any rights you might have as a consumer under English law or under any applicable local law which may not be excluded by law, nor in any way to exclude or limit Charles Smith & Reddish Ltd’s liability to you for any death or personal injury resulting from its negligence.

FORCE MAJEURE

Charles Smith & Reddish Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

INVALIDITY

If any part of these conditions is unenforceable (including any provision in which Charles Smith & Reddish Ltd excludes its liability to you) the enforceability of any other part of these conditions will not be affected.

GOVERNING LAW

The contract between us shall be governed by and interpreted in accordance with English law and you accept that English law applies and that the English courts shall have non-exclusive jurisdiction to resolve any disputes between us.

ENTIRE AGREEMENT

These terms and conditions, together with the current Charles Smith & Reddish Ltd web site prices, the delivery details supplied by you by email to Charles Smith & Reddish Ltd, the information set out on Charles Smith & Reddish Ltd’s acceptance e-mail to you, Charles Smith & Reddish Ltd’s contact details set out on the Charles Smith & Reddish Ltd web site and the information set out on the invoice sent to you with the goods, comprise together the whole of our agreement relating to the supply of the goods to you by Charles Smith & Reddish Ltd. These terms and conditions cannot be varied except in writing signed by a director of Charles Smith & Reddish Ltd. In particular nothing said by any sales person on behalf of Charles Smith & Reddish Ltd should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by Charles Smith & Reddish Ltd. Charles Smith & Reddish Ltd shall have no liability for any such representation being untrue or misleading.

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