Shipping & Returns


We undertake to dispatch goods from stock within three working days. We use various Courier services as well as Royal Mail to deliver throughout the U.K, Europe, USA and the Rest of the World. A Courier service will require a signature on delivery and this may influence your choice of delivery.

Delivery charges are based on weight and the final destination, the shipping cost are displayed in the shopping basket before you Confirm your order at check out.

Stock availability

Every product listed on Charles Smith & Reddish Ltd web site is a stock item unless the item is marked made to order only, these items will show the expected delivery period.

If items are unavoidably out of stock, we will notify you of the anticipated delivery date. At certain times of the year, such as Christmas, we may take a little longer to turn round your order, but the delay will be kept to a minimum.

VAT and local taxes

If the delivery address of the goods is in the UK or in a Country that is part of the European Community (EC), VAT is payable on all items including delivery charges.  Click here to view the VAT territory of the EC.

The prices quoted for these items on our product pages are inclusive of VAT where applicable. Therefore if the delivery address of the goods is located outside of the UK the VAT element (17.5%) of the prices for the relevant goods is automatically deducted, which is displayed in the shopping basket total.

Other charges added to orders

Apart from the VAT (if applicable - see above) and delivery charges, no other charges are added to your order by Charles Smith & Reddish Ltd. However, if the delivery address of the goods is outside the UK, it may be that import duties or other taxes are applied by national or regional authorities. You are responsible for any such additional charges and taxes.

How to make payments

Charles Smith & Reddish Ltd, via PayPal Express and PayPal Payments Pro UK, will accept payment from the following credit and debit cards only: VISA, MasterCard, American Express, Delta, Switch, and Solo.  With PayPal express you can make payments using your PayPal account directly, not having to enter in any credit/debit account numbers on our site.  Charles Smith & Reddish Ltd online shop is protected by 128 bit SSL certificated encryption.

Q. Are my credit card details safe?

Yes, your credit card information is encrypted, 128 bit SSL, processed and authorised by PayPal and ensures that the data cannot be viewed by others. Please note that it may take around 30-60 seconds to process your order so please DO NOT press STOP on your browser during this time, otherwise payment may be taken twice. Charles Smith & Reddish Ltd registration with the UK Data Protection Commissioner includes its on-line activities through Charles Smith & Reddish Ltd web site.

Canceling orders

It is possible to cancel all or part of your order at any time following the placing of your order until the end of the seventh working day after the date of the receipt of the goods, provided, if you have already received the goods, that you have not altered or damaged them in any way, or, in the case of videos or computer software, that you have not unsealed them from their shrink-wrap or cellophane packaging.

If you have not yet received the goods simply send an e-mail by pressing on this link and enter catalogue number or item description, quantity and your order number and specify the fact that you wish to cancel your order. (You will find your order number on the Charles Smith & Reddish Ltd order acknowledgement sent to you by e-mail after your order was placed.) We will contact you to confirm the cancellation of your order, or if the goods have already been processed for dispatch, to confirm arrangements for return of the goods.

If you have already received the goods, simply send an e-mail as above and Charles Smith & Reddish Ltd shall issue a returns number and agree with you a method for the return of the unwanted goods. Please ensure that all goods to be returned are adequately packaged for their return journey. We recommend that a registered courier or insured registered mail service is used as any return items not received cannot be credited. Please include a copy of your Charles Smith & Reddish Ltd invoice and send to the following address:

Charles Smith & Reddish Ltd
Unit 5, Horne Court Manor Farm,
Horne Court Hill
United Kingdom

Once you have notified Charles Smith & Reddish Ltd within the requisite time period that you are canceling your order, provided any goods received by you are returned to Charles Smith & Reddish Ltd in the condition which they were delivered to you, we will re-credit your debit or credit card the amount previously debited for the goods in question.

The return of items purchased from Charles Smith & Reddish Ltd

Provided that notice of your wish to return the goods in question is made by e-mail to within seven working days after the date of receipt of the goods and provided that the goods have not been altered or damaged in anyway items may be returned. (In the case of videos or computer software, that the items have not been unsealed from their shrink-wrap or cellophane packaging) The procedure for obtaining a refund on returned goods is explained in the paragraph above.

Orders damaged in transit or faulty goods

Please e-mail within 10 days of the delivery to you of the relevant goods and you will be advised what to do. Charles Smith & Reddish Ltd will either make good any shortage or non-delivery, or replace or repair any damaged or defective goods, or refund to you the amount debited to your credit card for the goods in question, together with any agreed return delivery charges.

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